Terms of Use

1. Parties and Scope

These Terms of Use (the “Terms”) govern your use of the services provided by Matematikofisi.net (Urcan Onur Kılınç – Matematik Ofisi; “MatematikOfisi”) through matematikofisi.net, academy.matematikofisi.net and study.matematikofisi.net.

Registering an account, purchasing lessons or using the services means you have read and accepted these Terms. If you do not accept them, you must not use the services.

Company details

• Name: Urcan Onur Kılınç – Matematik Ofisi (Matematikofisi.net)
• Address: Kızılay Mahallesi, Sümer 1 Caddesi, Onikiler Apartmanı 8/6, Çankaya, Ankara, Türkiye
• Tax number: 5550618277
• Email: info@matematikofisi.net
• Phone: +90 532 255 43 92

2. Definitions

• Portal: the student, parent and teacher dashboard at academy.matematikofisi.net.
• Question Bank: the practice and mock-exam application at study.matematikofisi.net.
• Lesson credit: the unit representing one lesson entitlement under a purchased package or subscription.
• User: a student, parent or person authorised by us who holds a Portal account.

3. Scope of the Service

MatematikOfisi provides online one-to-one mathematics lessons together with the scheduling, homework, progress-tracking and reporting tools that accompany them. Lessons are held over Zoom on a shared digital whiteboard both teacher and student can write on.

The service is an educational and support service. No particular exam result, grade, school performance or placement outcome is guaranteed.

Lesson content, the programme and teacher assignment are determined by MatematikOfisi according to the student's level and curriculum. A teacher may be changed, provided continuity of teaching is maintained.

4. Accounts and Account Security

• The information you provide when opening an account must be accurate and kept up to date.
• You are responsible for keeping your password confidential and for activity carried out through your account.
• You must notify us without delay if you become aware of unauthorised use of your account.
• An account belongs to a single student; it may not be shared, transferred or used by anyone else.
• Teacher and administrator accounts are created only by us.

5. Students Under 18 and Parental Consent

The services are provided mainly to school-age students. Where the student is under eighteen, entering into the contract, making payment and accepting these Terms is the responsibility of the parent or legal guardian.

Through parent access in the Portal, a parent can see the student's lesson schedule, homework and progress reports. The extent of that access is limited to the permissions we define.

6. Scheduling, Rescheduling and Cancellation

The rules below are enforced automatically by the Portal. The time limits and counts may change as our policy changes; the values in force at any time are shown in the Portal's “Plan rules” section. As at the publication date of this text, they are:

• A lesson may be rescheduled or cancelled up to 12 hours before its start time. Cancelling later than that counts the lesson entitlement as used.
• A single lesson may be rescheduled at most 3 times.
• Lessons may be booked up to 45 days ahead.
• Unless stated otherwise, a lesson lasts 60 minutes.
• Failing to attend a lesson without notice means the lesson is treated as delivered and the entitlement is used.
• The join button opens 5 minutes before the lesson and closes 5 minutes after it starts.
• The join button does not become active until the preparation tasks assigned to the student are complete.

A lesson may be rescheduled where the teacher or the school is unable to hold it. In that case the lesson entitlement is not used and a new time is offered to you.

7. Fees, Packages and Subscriptions

• Lessons are bought as packages or monthly subscriptions and used as lesson credits.
• Monthly plan lessons are valid within their period; unused lessons do not roll over to the next period.
• A subscription can be ended at any time using “Stop auto-renewal” in the Portal. Your lessons remain usable until the end of the period already paid for; only the next charge is not taken.
• Payment can be made by credit card or bank transfer. Card transactions are handled by a licensed payment provider; we do not store your card details.
• Prices, campaigns and package contents may change. A change does not affect lesson entitlements already purchased and not yet used.

Sale, right of withdrawal, refund and invoicing terms are set out in the Distance Learning Sales Agreement. Where these Terms and that agreement differ on matters relating to the sale, the Distance Learning Sales Agreement prevails.

8. Lesson Recordings and AI-Assisted Summaries

Lessons are recorded only where the student or their parent has given explicit consent. Without consent a lesson is not recorded at all. Consent is given on the Settings page in the portal and can be withdrawn there at any time; declining does not prevent anyone from attending lessons.

Where consent has been given, the transcript obtained from the lesson recording is summarised using artificial intelligence to produce the teacher's lesson note, the lesson summary shown to the parent, and the preparation tasks for the next lesson. These outputs can be edited by the teacher, and a note written by the teacher always takes precedence.

Lesson recordings are deleted automatically 90 days after the lesson, and transcripts 365 days after it. The lesson notes, summaries and preparation tasks produced from them are the student's own study record and are not deleted.

Withdrawing consent means lessons held after that date are not recorded at all. Recordings already made are deleted when the retention period above ends; you may ask for them to be deleted sooner.

Whether a recording is shared with the student is decided by the teacher on a per-lesson basis.

How recordings and summaries are processed is explained in the Privacy Policy and the KVKK Notice.

Recording lessons by audio capture, screenshot, screen recording or similar means, whether by the student, the parent or a third party, is prohibited without written permission.

9. Intellectual Property

All materials — lesson explanations, worksheets, questions and solutions, videos, whiteboard content, topic notes, progress reports and the Portal itself — belong to MatematikOfisi or its licensors.

You are granted a personal, non-transferable right to use these materials for your own education only. Reproducing, publishing, sharing, selling or otherwise using them commercially is prohibited.

10. Acceptable Use

• You may not use the Portal or the lessons for unlawful purposes.
• Insulting, harassing, threatening or discriminatory behaviour towards other students, teachers or staff is not permitted.
• You may not attempt unauthorised access, circumvent security measures, scrape data automatically or disrupt the service.
• Account details, lesson links and shared materials may not be passed on to third parties.
• Providing a suitable environment for the lesson, a working internet connection and functioning audio and video equipment is the responsibility of the student or parent.

11. Third-Party Services

Delivering the service relies on third parties: Zoom for live lessons, a licensed payment provider for card transactions, email delivery providers, and the Question Bank application for practice.

Those services have their own terms. MatematikOfisi is not liable for outages, faults or changes originating with a third party, but will make reasonable efforts to make up an affected lesson.

12. Changes and Interruptions to the Service

The Portal may be briefly unavailable for maintenance, updates or improvements. Planned maintenance is carried out outside lesson hours wherever possible.

Features may be developed, changed or withdrawn. Changes that materially affect lesson entitlements already purchased are announced in advance.

13. Suspension and Termination

Where these Terms are breached, payment obligations are not met, or behaviour endangers the safety of other users, your account may be suspended or closed — after a warning, or immediately in the case of a serious breach.

You may ask for your account to be closed at any time. Refunds for unused lesson entitlements are assessed under the Distance Learning Sales Agreement and applicable law.

14. Limitation of Liability

MatematikOfisi undertakes to deliver the service with due care, but gives no guarantee as to outcomes that depend on the student's own performance, such as academic results, exam success or grade averages.

MatematikOfisi is not responsible for disruption caused by the user's own internet connection, device or power supply.

In cases of force majeure — natural disaster, epidemic, war, strike, decisions of official authorities, infrastructure outages and the like — failure to perform, or delayed performance, does not give rise to liability.

Your rights under mandatory consumer legislation are reserved.

15. Protection of Personal Data

Your personal data is processed as described in the KVKK Notice, the Privacy Policy and the Cookie Policy. Those documents form an integral part of these Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye.

Disputes fall within the jurisdiction of the Consumer Arbitration Committees, within the monetary limits announced annually by the Ministry of Trade, and of the Ankara Consumer Courts and Enforcement Offices. For users who are not consumers, the courts and enforcement offices of Ankara have jurisdiction.

17. Changes to These Terms

These Terms may be updated from time to time. The current text is always published on this page and takes effect together with the date shown at the top. Material changes are announced by email or by notice in the Portal. Continuing to use the service after a change means you accept the updated Terms.

18. Contact

For questions or requests about these Terms, please contact us:

• Email: info@matematikofisi.net
• Phone: +90 532 255 43 92
• Address: Kızılay Mahallesi, Sümer 1 Caddesi, Onikiler Apartmanı 8/6, Çankaya, Ankara, Türkiye