Distance Education Sales Agreement

Article 1 — Parties

This “Distance Education Agreement” has been entered into, entirely of their own free will and under the terms set out below, between the COMPANY named and addressed below and the USER who has read this agreement and confirmed the acceptance link.

1.1 Seller

• Name: Urcan Onur Kılınç – Matematik Ofisi, www.matematikofisi.net (“COMPANY”)
• Address: Kızılay Mahallesi Sümer 1 Sokak 8/6 Çankaya-Ankara, Turkey
• Phone: +90 532 255 43 92
• Email: onur@matematikofisi.net

1.2 Buyer

(Referred to as the “USER”.) Identified by the full name, national ID/passport number, address, mobile phone number, and email address provided by the USER at the time of order.

Article 2 — Subject

The subject of this agreement is to determine the rights and obligations of the parties, pursuant to the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, in connection with the sale of the service the USER has ordered from the COMPANY over the internet, the details and characteristics of which are set out in the invoice.

Article 3 — Product/Service Information

The product/service subject to this agreement consists of the recorded instructional videos and/or live lesson sessions and broadcasts that the USER purchases from the COMPANY over the internet, according to their own preference, and may access online until a specified date.

4.1 Legal Responsibilities of the Company and the User

4.1.1 The USER declares that they have read and understood all preliminary information regarding the essential characteristics, sale price, and payment method of the product/service specified in the invoice, and that they have given the necessary confirmation electronically.

4.1.2 If a person other than the USER who accepted this agreement is to benefit from the product/service, the COMPANY cannot be held responsible if that person does not accept the product/service.

4.1.3 The COMPANY is responsible for delivering the product/service in full, within the period/date stated in the preliminary information provided on its website. However, the COMPANY cannot be held responsible if the USER is unable to access the purchased product/service due to problems arising from the USER's own internet connection, technical infrastructure, computer/mobile phone/tablet, or similar equipment.

4.1.4 In order for the product to be delivered to the USER, the USER must complete, step by step and in full, the sales process options presented on the COMPANY's website, and must read the relevant clauses of the sales agreement and check the relevant consent boxes.

4.1.5 If, for any reason, the USER is unable to pay the price of the product during the credit card/bank transfer process while purchasing or using the product/service subject to this agreement, the COMPANY shall terminate the USER's access to, or the sale of, that product.

4.2 Delivery and Use of the Product

4.2.1 In order for the USER to purchase the product/service offered for sale by the COMPANY, the USER must register as a member on the website where the sale takes place (www.matematikofisi.net).

4.2.2 The agreement takes effect once the USER has completed and confirmed the sales process, step by step, on the COMPANY's website (www.matematikofisi.net).

4.2.3 The product/service may be purchased by credit card or bank transfer. Your bank may, through its own campaigns, apply a higher number of instalments than the one you selected, or offer services such as instalment deferral; such campaigns are at your bank's own discretion. Starting from your credit card's statement date, the total order amount will be reflected on your credit card statement divided by the number of instalments, as applied by your bank. Your bank may not distribute instalment amounts equally across months when accounting for rounding differences; the preparation of your detailed payment plan is at your bank's discretion. Since instalment sales are only made with bank-issued credit cards, the USER acknowledges, declares, and undertakes that they will separately confirm the applicable interest and default-interest rates with their bank, and that provisions on interest and default interest will be applied under the credit card agreement between the bank and the USER, in accordance with applicable legislation.

4.2.4 Once the USER's agreement has been successfully confirmed, an informational message confirming that the purchase request has reached the COMPANY will be sent to the USER's email address.

4.2.5 If the purchase of the product/service is completed successfully, the COMPANY will send the relevant invoice to the USER's email address specified in the agreement within 30 business days at the latest.

4.2.6 If the USER will be making use of live/interactive lesson sessions, the lesson schedule and instructions on how to join the lessons will be communicated to the USER by the COMPANY before the lessons begin. The COMPANY will be deemed to have fulfilled its obligation once the relevant lessons have been delivered to the USER by the stated end date.

4.2.7 Purchased lesson credits are valid for 30 (thirty) days from the date of purchase; this period is shown clearly as the "expiry date" in the USER's portal and in the confirmation sent after purchase. Lesson credits may only be scheduled for a date within that period: no lesson may be booked past the expiry date, and a scheduled lesson may not be rescheduled beyond it. Credits left unused when the period ends become void and can no longer be used. In that case the fee is not refunded, the service having been made available to the USER throughout the validity period; where the fee has not yet been collected, it remains payable. Credits that could not be used for reasons attributable to the COMPANY or the teacher — including no suitable lesson time being offered — fall outside this provision and are reinstated with an extended period upon the USER's request. The USER is additionally warned by email one week before the expiry date.

4.3 Representations and Undertakings of the User

4.3.1 The USER declares that they have read and understood the preliminary information provided by the COMPANY on the website (www.matematikofisi.net) regarding the essential characteristics, sale price, payment method, and performance of the product/service subject to this agreement, and that they have given the necessary confirmation electronically. Users, in their capacity as consumers, may direct their requests and complaints to the COMPANY using its contact details.

4.3.2 The USER is obligated to make use of the product/service they have purchased.

4.3.3 All copyrights in the interactive instruction, videos, online practice tests, teaching materials, presentations, images, texts, and lectures contained within the product/service purchased by the USER belong to the COMPANY. The USER may not use them without the COMPANY's permission and outside the terms of this agreement. If the product/service is displayed or used collectively without permission, the USER who carried out the display, and any related organization, company, or institution, shall be obligated to pay the COMPANY the required usage fee for each person who took part in the activity. A USER who provides or shares password information is responsible for any resulting legal and criminal liability. It is strictly prohibited to reproduce, copy, publish, or distribute — in the same or excerpted form, or through any other medium — any visual material, presentations, audio, videos, or other media taken from the product/service subject to this agreement. The accounts of USERs who engage in unauthorized distribution or account-sharing will be cancelled and legal action will be initiated against them.

4.3.4 By confirming this agreement and the preliminary information form electronically, the USER confirms that they have also obtained, accurately and completely, the address, the essential characteristics of the ordered products/services, the tax-inclusive price of the products/services, and the payment and performance information that the COMPANY is required to provide to the consumer prior to the conclusion of a distance contract.

4.3.5 The USER is obligated to pay the sale price of the purchased product/service using the payment method they have chosen. The USER is fully responsible for any problems that may arise with the bank they use for credit card or payment transactions.

4.3.6 By confirming this agreement, the USER is deemed to have consented to receiving any promotional announcements, advertisements, and informational SMS messages sent by the COMPANY.

4.4 Representations and Undertakings of the Company

4.4.1 The COMPANY is obligated to deliver the product/service subject to this agreement to the USER in full and in accordance with the characteristics specified in the order, in compliance with applicable consumer legislation.

4.4.2 If, due to force majeure or extraordinary circumstances, the COMPANY is unable to deliver the product/service to the USER, it is obligated to notify the USER of this as soon as possible.

4.4.3 The COMPANY cannot be held responsible if a person other than the USER makes use of the product/service subject to this agreement and that person does not accept the product/service.

4.4.4 If, where deemed necessary by the bank's or the COMPANY's credit card security units, or where the cardholder is a different person, the cardholder cannot be reached at the phone number on file in their systems in order to obtain confirmation, the COMPANY may cancel the relevant order in order to protect the cardholder's security.

4.4.5 Bank records and the computer IP address are recorded for each order; in the event of any fraud, this will be reported to the public prosecutor and legal action will be initiated against the person responsible for the IP address in question.

4.4.6 A USER who views the ordered product/service from a large number of different IP addresses may be warned by the COMPANY, or their access to the service may be cancelled. No refund will be given following such a cancellation.

4.4.7 If the USER engages in conduct contrary to general discipline or moral rules while making use of the product/service, the COMPANY will prevent them from participating in the lesson. A USER whose access to live broadcasts is cancelled for disciplinary reasons remains obligated to pay the product/service fee set out in this agreement.

Article 5 — Right of Withdrawal

5.1 The COMPANY will begin a product/service offered in live-instruction format once there is at least one USER in the relevant lesson group.

5.2 The USER may cancel or reschedule a purchased lesson up to 12 hours before the lesson's scheduled start time, either through the portal or by contacting the COMPANY. Where the cancellation is made within that period, the lesson credit is returned to the USER and may be rescheduled within the validity period of the package. If less than 12 hours remain before the lesson begins, the lesson may not be cancelled or rescheduled; in that case the lesson credit is deemed used and no refund is given, even if the USER does not attend. This notice period does not apply to cancellations or reschedulings initiated by the COMPANY or the teacher; in those cases the lesson credit is returned to the USER.

5.3 No refund will be given to a USER who is unable to make use of the product/service subject to this agreement due to providing incomplete or invalid information.

5.4 Natural disasters, epidemics, war, mobilization, fire, explosion, strikes, lockouts, revocation or suspension of authorization, decisions taken by official authorities, and any other circumstances defined by law that occur outside the COMPANY's control and that partially or fully, temporarily or permanently, halt the COMPANY's ability to operate, shall be considered force majeure. In such cases, the COMPANY shall not be liable for failing to perform, or for delay in performing, its obligations for as long as the force majeure event continues. The COMPANY will notify the USER of the situation as soon as possible, in writing or through other communication channels, following the occurrence of the force majeure event.

5.5 The COMPANY has no involvement whatsoever in whether any official or private examination takes place. For this reason, the USER may not request cancellation of the product/service subject to this agreement on the grounds that an examination will not take place; the USER undertakes that they have confirmed this agreement with knowledge of this fact.

Article 6 — Confidentiality and Non-Competition

The parties agree, declare, and undertake — both during the term of this agreement and after its termination or expiry — to fully maintain confidentiality and not to disclose to third parties any trade secrets or confidential information, commercial results, statistical information, information belonging to the COMPANY, distance-education information and computer/internet passwords, documents such as teaching materials, or specialized knowledge that they obtain, directly or indirectly, in connection with the activities subject to this agreement during their work with one another. Requests for information that official institutions and organizations are legally required to be provided with fall outside the scope of this article. Any such requests received from official institutions and organizations shall be reported by the USER to the COMPANY.

Article 7 — Competent Court

7.1 The COMPANY's records (including magnetic-medium records such as computer, audio, and video recordings) shall constitute conclusive evidence in resolving any dispute arising from and/or in connection with the application of this agreement. Consumer Arbitration Committees are authorized up to the value announced by the Ministry of Science, Industry and Technology, and beyond that value, the Istanbul Consumer Courts and Enforcement Offices are authorized.

7.2 In matters not covered by this agreement, the relevant laws and regulations shall apply.

Confirmation

The USER accepts, undertakes, and declares that they have read and understood the preliminary information, and have given the necessary confirmation electronically, pursuant to Article 9/A, paragraph 2 of Law No. 6502 (as amended by Law No. 4882) and Articles 5 and 6 of the Distance Contracts Regulation.

The USER, in their capacity as a consumer, declares that they have read, understood, accepted, and confirmed all matters set out in this preliminary information document. The date of this agreement is the date on which payment is confirmed.