FAQ
Frequently asked questions
How long is a lesson?
Lessons are typically 60 minutes, matched to your program. Exact duration is shown on each program's page.
Can I reschedule a lesson?
Yes — from your dashboard, up to the cut-off set in our rescheduling policy, against your teacher's live availability.
What do I need for a lesson?
A computer or tablet with a stable internet connection. Zoom and the digital whiteboard both run in your browser — no software to install.
Which payment methods do you accept?
Card payments via iyzico, in Turkish Lira. Online payment is launching shortly — contact us in the meantime.
Can parents see their child's progress?
Yes, once a parent account is linked to a student account, with visibility your family controls.
What if I need to cancel a lesson?
Cancellations follow the same cut-off window as rescheduling — see your dashboard for the exact policy.